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FAQs Magical Garden Aladdin Sintra

Can I photograph or film the show?

Yes, you can. Share your best moments with us! Tag our page, facebook page @portugalagenda and instagram @portugalagenda, and use #magicalgardenaladdinsintra.

Can I exchange my ticket for another session?

Tickets purchased at the local box office may be exchanged depending on availability for the day and session in question. No exchanges are permitted if the ticket is for a current or past session.

What are the opening hours of the on-site ticket office?

The on-site box office is open Wednesday to Sunday from 19 pm to 10.30pm.

Is there access for persons with reduced mobility?

The Magical Garden Aladdin event had as one of its concerns to be more accessible. In order to achieve this, visits were made to the route to ensure that it can be visited by the greatest diversity of visitors possible, including the placement of ramps, if necessary, ensuring a comfortable and safe night time experience.
In addition, we also have available at the event, under reservation, the swisstrac equipment – a traction vehicle to aid the mobility of people moving in manual wheelchairs – which allows the routes to be done with less effort, more quickly and safely.
The equipment requires prior booking. If you have not already done so, it will be subject to availability.

About swisstrac:
The assembly time for the manual wheelchair traction equipment is around 20 minutes, so the visitor will have to arrive early for the assembly. However, if it is the visitor’s preference, he/she may use the wheelchair provided by an assistant.
The visitor can use the equipment during 1h30m, with a 15m tolerance to return to the agreed delivery place.

This equipment, despite being compatible with most of the models, is not universal. If the visitor’s wheelchair is not suitable for combination with the swisstrac, we recommend the use of the wheelchair provided at the event.
If the visitor has no mobility of the upper limbs, he or she cannot use this equipment.

Can I take food and beverages to the venue?

No.

Can I smoke at the venue?

No.